Extend your onsite coverage without adding headcount.
Kawan Traders Ltd is a white-label field-support partner for managed service providers, integrators and vendors. Onsite engineers, dispatch, IMAC and backfill across the UK, Germany and the rest of Europe — booked through one coordinator.
Who we support
We work with organisations that regularly need external IT resources — as a quiet subcontractor, never in front of your customer.
Managed service providers
Overflow engineers during busy periods and multi-site rollouts.
IT support companies
Backfill coverage when your internal technicians are stretched.
System integrators
Onsite hands for large-scale deployments, installs and migrations.
Cloud service providers
Local physical support for hardware tied to cloud migrations.
Hardware & software vendors
A dispatch partner for installation and maintenance visits.
Multi-location businesses
Consistent IT coverage across dispersed offices and sites.
What we take off your plate
How a partnership starts
Introduction call
We map your coverage gaps, regions and typical ticket types.
Commercials & onboarding
Rates, SLAs, escalation paths and vendor paperwork agreed up front.
Pilot dispatch
Start with a handful of tickets so your team can test quality and reporting.
Scale coverage
Add regions and volume as confidence grows, coordinated by one point of contact.
Vetted technicians across the UK, EU and worldwide
Typical dispatch window for urgent onsite tickets
We attend site under your process and your brand
Need engineers in a region you don't cover?
Tell us your locations and ticket volume — we'll come back with coverage, lead times and rates.