On-site ITsupport,everywhere.
Kawan Traders Ltd dispatches vetted engineers for smart-hands, rollouts, break-fix and structured cabling — from London and Berlin to Dubai and Nairobi. One coordinator. One SLA. One invoice.
- 200+
- Certified techs
- 40+
- Countries
- 24/7
- Dispatch & NOC
One partner. Every country.
Field IT delivery designed for integrators who need boots on the ground fast — without juggling 40 local vendors.
Global reach, local hands
Certified technicians live in-country across the EU, UK, Middle East and Africa — dispatched by a local coordinator who speaks the language.
4h response SLA
24/7 emergency smart-hands.
Vetted engineers
DBS + OEM certified.
One coordinator
Single point of contact.
What we fix
Smart Hands & Eyes
On-site remote-guided support for data centres and branch offices.
Network Rollouts
Switch, router, firewall and Wi-Fi deployment across multi-site programmes.
Break-Fix & Warranty
SLA-driven hardware replacement backed by OEM partners.
IMAC & Desktop Support
Installs, moves, adds and changes for endpoints and peripherals.
Structured Cabling
Cat6/6a, fibre pulls, patching and certified testing.
POS & Retail Support
Till, printer and payment terminal deployment and repair.
4.9 / 5 across 240+ programmes
"Kawan dispatched a certified tech to our Berlin DC within 3 hours on a Sunday. SLA met, ticket closed same day."
"We rolled out 140 retail sites across 9 EU countries with a single coordinator. Reporting was flawless."
"Their L2 helpdesk plugged straight into our ServiceNow. Response times dropped by 38% in the first quarter."
"Reliable smart-hands in cities where we had zero presence. Photo reports every visit — auditors love it."
Need an engineer on-site today?
Tell us the country, the task and the SLA. We reply in 30 minutes with a technician assigned and a fixed price.