What a dispatch actually looks like: ticket intake, technician matching, SLA windows and proof of work across EU and UK sites.
Multi-country IT support fails for boring reasons: no local technician, no language match, no proof the work was done.
Ticket intake Every dispatch starts with a clear scope: site address, contact on site, hardware involved, access requirements and the SLA window.
Technician matching We match by country, local language level and skill set, not just availability. A smart-hands job in Frankfurt needs a German-speaking engineer who can pass site security.
SLA windows Standard dispatch runs next business day. Emergency dispatch targets a same-day window where our bench density allows it.
Proof of work Photos, serial numbers and a signed job sheet close every ticket, so your records match ours.
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